Empty Promises

To all new Vox potential clients. Be very careful when speak to one of their agents, these agents will promise you everything you ask and once you are connected to their Internet you will find out that none of these promises are true. I lived in an area where there was no fiber connection, cables was laid in November/December 2019 but never went live until the middle of January 2021. Since October 2020 I received at least 2 calls a week from Vox agents wanting to know if I would like to sign up with them. In December I was told that I could do a pre order in order to jump the que which I did. The line was installed on the 25th January 2021 and I explained that I will only be using their services from the 1st March as I had to give my present ISP a calendar months’ notice. I was promised that would be on the 15th April for the few days in February and March. That is when the headache stated • I was told at the beginning of February that I am liable for the monthly fee. I wanted to know why as I was not using their product and was told that the line is live and I am responsible to the payment. After explaining to her that I did not even have a router she said it does not matter the line is live and I am responsible for the cost of it. I insisted that is I am to pay for it they need to put the serial number of the router and the date it was installed on my statement, her reply was that she cannot give me that information as her system was down. • I received my statement and the due date was the 1st April and not the 15th April as I was promised. I sent an email asking it to be changed to the 15th of the month which was done, I rep**** asking if it would be on the 15th April and I am still waiting on a reply. • On the 17th March I received an email that the debit order was rejected because as there was not sufficient funds in the account. • I rep**** stating that I asked them to deduct the debit order on the 15th April, still waiting on a reply. • I received an email on the 23rd March that my service would be suspended if I don’t pay within the next 24 hours. No one in the company is willing to take responsibility for what their agents are promising the new clients. For the past month and a half I have being fighting with them to honor what the various agents promised me. So sad