Empty promises and NO service.

We arrived back from holiday on Tuesday morning to no Wi-Fi, which was reported straight away. It has now been over 5 days of numerous phone calls and messages, with empty promises made to us by Vox. Both my husband and I rely on internet to work from home. The lack of communication and service is unacceptable and more so not having any connection for this length of time is even more unacceptable. We are totally at our wits end, and will have to take this further, as this is now a real matter of urgency. Ref number: Vox***3