EMPTY PROMISES AND NO RESPONSE

On 20 Feb 2024 I received an email that they have successfully negotiated with Frogfoot, the service provider in my neighborhood for a reduction on the fibre line rental rates and increased throughput rates. This was supposed to be effective from 01 March 2024. According to the new price plan I was supposed to be upgraded from 100MBs to 240MBs. I'm still only receiving 100 MBs. I lodged numerous complaint tickets at VOX. At some point even the Frogfoot technicians came to my house to inspect the line. And according to Frogfoot technician the problem was not with the line but it seems as if the ISP are throttling my network speeds. I recently again lodged a new ticket with *** and now there seems to be no response regarding this issue. Technicians was contacted via the WhatsApp channel but all they do is to confirm if my router is setup correctly and then forward it to the so called called Line techs. And still no progress. At the moment I am paying the new tarrifs but aren't receiving the new line speeds that they promised. Very disappointed in the service I am receiving.