BG
Brittany-Jade Garmey
1 reviews | Active since Oct 2011
04 Feb 2025, 17:57
Emailing customer support for days, hear NOTHING back. Shocking customer service.
Been trying to get assistance with changing my phone number on my account in order to receive an OTP to pay Vox for your service before my internet gets cut off and you just ignore any requests. All good and well giving people reference numbers and tickets, it's been 8 days and I have heard NOTHING from you guys. Hoping to finally hear something from you after this review. Not the first time I've had issues with the admin side of Vox. Please assist urgently, this is so incredibly tedious. You should s**** your ticket system, I've had about 3 tickets already and none have been answered.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
04 Feb 2025, 19:06Good day, Brittany-Jade!
Thank you for your post.
Kindly note that the above has been noted and escalated to Accounts department for further assistance.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to Accounts department for further assistance.
Feedback will be provided to you soonest.
Kind regards,
Vox
Vox Telecom's reply04 Feb 2025, 19:06
Official
Good day, Brittany-Jade!
Thank you for your post.
Kindly note that the above has been noted and escalated to Accounts department for further assistance.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to Accounts department for further assistance.
Feedback will be provided to you soonest.
Kind regards,
Vox
Vox Telecom's replyOfficial
06 Feb 2025, 13:17Good day, Brittany-Jade
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2025, 13:17
Official
Good day, Brittany-Jade
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox