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JW
James W

1 reviews | Active since Jan 2018

26 Jan 2018, 10:40

eMail Struck down

I am moving to fibre from end February. Give them notice to cancel my ADSL with Telkom for end Feb. BUT I want to keep my mail address at VOX. I've had this address for more than 15 years - when it was still ********** This switch also for end Feb. They did it NOW - on Tuesday. And now no eMail works - the existing and the new contract from end Feb. 3 Days their tech staff cannot fix this. I was looking at VOX fibre, but no way now. Phoned at 9 again this morning and they are still scratching around. It is costing me!

0
Replies (3)
Vox Telecom
Vox Telecom's reply26 Jan 2018, 11:11
Official

Good morning Mr Webb.

Thank you for bringing this to our attention.

Kindly note we are busy investigating the matter and will provide you with feedback soonest.

Regards,

Vox

Best regards,

Vox Telecom
Vox Telecom's reply26 Jan 2018, 17:40
Official

Good day Mr. Webb

As per feedback received, your mailbox should be working now.

Can you please test your mailbox and advise if you still experience any problems?

Thank you in advance

Kay

Best regards,

Vox Telecom
Vox Telecom's reply31 Jan 2018, 10:11
Official

Good day Mr Webb.

As per the feedback that has been received, our accounts department has been in contact with you via email regarding the query on your account. Further feedback confirmed that you mailbox is up and running.

Please do not hesitate to contact us again, should you have any other further queries or might need immediate assistance.

*** or email ***

Kindest Regards.

Vox

Best regards,