Email acoount susoended

These people have no idea what client service is. I supposedly activated a Vox Voice line.. Never sent Rica or Fica documents.. Never approved de it order.. Never signed acceptance for the device. They threatened me with suspending my email service.. Which they did.. This debit order went off in December. Can't do my work as I can't open my emails. I hope someone with b@l&s answers this... I don't need you standard reply... I need my email account opened... I am contacting the legal fraternity as I might loose my income due to this rogue behavior