CS
Christopher S
1 reviews | Active since Nov 2015
23 Aug 2022, 13:21
Echo Vox Frogfoot 😱😱😱
Big fanfare with Frogfoot - weeks ago. Much signing of people at Evergreen Muizenberg, but cannot be contacted: weeks later, still no connection or follow-through on promises to effect Internet connection. With Echo Optic Solutions, Vox & Frogfoot make a useless team. I just wonder who is the weak link, but it's impossible to find out because no-one answers their phones now that contacts are signed. When & on what basis do these guys get commissions . . . 🤔
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
23 Aug 2022, 13:52Good day, Christopher S
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account | Vox order number , with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or Order number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account | Vox order number , with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or Order number in order for us to assist accordingly.
Thank you in advance
Vox
Best regards,
Vox Telecom's reply23 Aug 2022, 13:52
Official
Good day, Christopher S
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account | Vox order number , with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or Order number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account | Vox order number , with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or Order number in order for us to assist accordingly.
Thank you in advance
Vox
Best regards,
CS
Christopher S's updateReviewer Update
23 Aug 2022, 14:09Well, seeing that we haven't got off the ground yet, what are your current specials ?
I am at #62 Evergreen Muizenberg
I am at #62 Evergreen Muizenberg
CS
Christopher S's update23 Aug 2022, 14:09
Reviewer Update
Well, seeing that we haven't got off the ground yet, what are your current specials ?
I am at #62 Evergreen Muizenberg
I am at #62 Evergreen Muizenberg
Vox Telecom's replyOfficial
23 Aug 2022, 15:14Good day, Christopher
Thank you for your reply.
We have logged a request for our Sales team to get in touch.
They are in between 08:00-17:00 Monday to Friday
Your reference: VOX***4
Kind regards,
Vox
Thank you for your reply.
We have logged a request for our Sales team to get in touch.
They are in between 08:00-17:00 Monday to Friday
Your reference: VOX***4
Kind regards,
Vox
Best regards,
Vox Telecom's reply23 Aug 2022, 15:14
Official
Good day, Christopher
Thank you for your reply.
We have logged a request for our Sales team to get in touch.
They are in between 08:00-17:00 Monday to Friday
Your reference: VOX***4
Kind regards,
Vox
Thank you for your reply.
We have logged a request for our Sales team to get in touch.
They are in between 08:00-17:00 Monday to Friday
Your reference: VOX***4
Kind regards,
Vox
Best regards,
CS
Christopher S's updateReviewer Update
23 Aug 2022, 16:59Someone tried to contact me, but I was in the middle of an eye-test & could not take the call.
Could someone please contact me again on ***
Could someone please contact me again on ***
CS
Christopher S's update23 Aug 2022, 16:59
Reviewer Update
Someone tried to contact me, but I was in the middle of an eye-test & could not take the call.
Could someone please contact me again on ***
Could someone please contact me again on ***
Vox Telecom's replyOfficial
23 Aug 2022, 17:36Hi Christopher ,
We escalated to the sales team, they will be in contact in the Morning.
They are in between 08:00-17:00 Monday to Friday
Regards
Vox
We escalated to the sales team, they will be in contact in the Morning.
They are in between 08:00-17:00 Monday to Friday
Regards
Vox
Best regards,
Vox Telecom's reply23 Aug 2022, 17:36
Official
Hi Christopher ,
We escalated to the sales team, they will be in contact in the Morning.
They are in between 08:00-17:00 Monday to Friday
Regards
Vox
We escalated to the sales team, they will be in contact in the Morning.
They are in between 08:00-17:00 Monday to Friday
Regards
Vox
Best regards,
CS
Christopher S's updateReviewer Update
25 Aug 2022, 06:38We're still getting nowhere on this connection, guys : it's been over a month now that I have to continually buy data.
CS
Christopher S's update25 Aug 2022, 06:38
Reviewer Update
We're still getting nowhere on this connection, guys : it's been over a month now that I have to continually buy data.
CS
Christopher S's updateReviewer Update
25 Aug 2022, 06:4008:00 - 17:00 does not really solve my problem. Your team was able to make a weekend carnival about being there 24/7 for us if we ever had a query & I am out of my domicile for some 13 hours a day, so I really need to be able to contact someone who can just talk me through the steps to get connection - just once - when I happen to be at my place during the day, or for me to call in the evening.
CS
Christopher S's update25 Aug 2022, 06:40
Reviewer Update
08:00 - 17:00 does not really solve my problem. Your team was able to make a weekend carnival about being there 24/7 for us if we ever had a query & I am out of my domicile for some 13 hours a day, so I really need to be able to contact someone who can just talk me through the steps to get connection - just once - when I happen to be at my place during the day, or for me to call in the evening.
Vox Telecom's replyOfficial
25 Aug 2022, 08:30 Good day, Christopher S
Thank you for your review.
Kindly note that the details of this query has been sent to the Sales Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Sales Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply25 Aug 2022, 08:30
Official
Good day, Christopher S
Thank you for your review.
Kindly note that the details of this query has been sent to the Sales Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Sales Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
26 Aug 2022, 12:57Good day , Christopher S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and connectivity has been confirmed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and connectivity has been confirmed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply26 Aug 2022, 12:57
Official
Good day , Christopher S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and connectivity has been confirmed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and connectivity has been confirmed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,