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KENNY N

1 reviews | Active since Jul 2024

09 Jul 2024, 16:28

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Never in my life have I experienced such **********, customer service in my life. From onboarding, network was terrible, making me unable to logon onto certain apps on my phone and smart TV. A call was logged and only after weeks, after requesting cancellation did I get assistance from support and matter resolved. I was asked on the same call if I still wanted to cancel, but after such great support from the support team, I decided to give VOX another chance and asked for the cancellation to be stopped. My word the worst mistake made.

Firstly my request for the cancellation to be stopped was not adhered to, and today still logged out even after paying. I've logged calls, tried to reach Vox through they WhatsApp, made ample call with no luck whatsoever!

What **** is this my word!!!

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Replies (2)
Vox Telecom
Vox Telecom's reply09 Jul 2024, 16:55
Official
Good day Kenny Thank you for your post.Kindly note that the details of your complaint has been sent to debtors team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom
Vox Telecom's reply11 Jul 2024, 11:56
Official
 Good day, Kenny N
  
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the debtors team has made contact and advised accordingly. 
  
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox