Duplicate Accounts On Same Address and VOX Continue To Charge Me On Both Though I had Informed Them of The Issue

I app**** for Vox fibre last year December 2021 and finally got installed about 6 months later which was not a problem for me. However, upon installation of the device router by one technician everything was working fine. A second technician came to install another router even though the initial one was working fine. On the month end of the same month we were shocked to learn that we were billed twice by Vox Telecom on the same address.

Upon investigation, we discoverd that we had two duplicates account on the same address. We obviously informed Vox customer care about the issue and were promised that they would call us back to help resolve the problem and that never happened. I was advised by customer care to write an email to inform them about duplicate accounts on the same address and nothing was done. I decided to reverse the debit order of the duplicate account as they continue to debit me twice on same account of monthly basis.

Instead Vox Telecom Billing Department said I am owing them and charged me cancellation feea and other charges that amount to R6000. Even though I had informed them that I have duplicate accounts on the same address which was the mistake that was done by their own technicians. They still bill me normal on the other active account but punishing me as the customer for the mistake that was made by them.

I dont know how many times that I had called their customer care, billing department and even reception without any help. I am really not happy with how Vox Telecom has been treating my issue and charging me on second account on the same address.