DRAGGING FEET AT VOX RICA

I AM STRUGGLING FOR MORE THAN A MONTH NOW.I HAVE BEEN A CLIENT WITH THEM FOR 4 OR 5 YEARS.NOW I HAVE ALL THE HELL IN THE WORLD ABOUT RICA.MY WALLET WAS ******/LOST WITH MY ID,DRIVERS LICENCE AND EVERYTHING IN THE WALLET.I WENT TO SAPS AND MADE AN AFFADAVIT. I AM A HIGH RISH FOR COVID,HIGH BP AND DIABETES.I CANT GO AND STAND IN A LI8NE FOR HOURS.I HAVE SERIOUS NEUROPATHY OF MY LEGS AND STRUGGLE TO STAND LONG AND HAVE VERY PAINFULL NERVE DAMAGE.I TRIED FROM 20/10 TO APPLY ONLINE FOR A SMART ID BUT HOME AFFAIRS IS EVEN MORE PATHETIC.VOX RICA DONT WANT TO ACCEPT MY AFFADAVIT AND UNINFORMED AS THEY ARE ABOUT AFFADAVITS.THEY ARE ALID FOR 6 MONTHS