Downgrade to lower price

Evening

I could afford to pay the 50/50 , I sent an email and sent msgs also calling them to say I want to downgrade to 25/25, but I do not know how difficult it is for them to take two months without helping me to downgrade instead they are changing me still the money for 50/50,is like they enjoy me paying too much and for them to gain and while I am struggling to pay what they are giving me.

Instead they send me another Modem, which means I have two modem that are not helping me to save instead they are not responding well, today I called them finding that my service was suspended so they can fix the matter, unfortunately I was taken from pillar to post my service was not open.

Up to now my service is still suspended.

I am not happy, I have been with Vox since 2023 but it seems like they are taking advantage.

I am giving them only this week to fix their problem caused and for me to loss lot of money

Rosemary