1 reviews | Active since Jul 2019
Downgrade
I am writing to express my frustration regarding a billing issue and the downgrade of my LTE SIM card. I requested the downgrade to take effect from September. However, I was billed twice as much for August, and my inquiries have yet to be addressed.
I contacted the consultant who handled my downgrade request on August 27th but have not received a response. Additionally, I have repeatedly been transferred to accounts through customer care, only to be placed back in the queue without resolution.
Could you please provide an explanation for the additional charges for August and confirm that my billing amount will reflect the downgrade starting in September? Your prompt assistance in resolving this matter would be greatly appreciated.
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been addressed and the necessary credits will be loaded on your account.
Your Account Manager will remain in contact with you until the billing has been amended.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been addressed and the necessary credits will be loaded on your account.
Your Account Manager will remain in contact with you until the billing has been amended.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox