PS
Palesa S
1 reviews | Active since Jun 2013
02 Jul 2021, 10:51
Down Time
To whom it may concern
It is ridiculous that a person has to wait 48hrs for a router after an installation has taken place. I am not able to work because I’m expecting a call to confirm appointment on when the router will be set up. I didn’t pay my current data subscription because you confirmed the installation will be taking place after I thought we didn’t have any coverage.
This is a true inconvenience when having a business to run that requires connectivity.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Jul 2021, 11:46Good day, Palesa S
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Jul 2021, 11:46
Official
Good day, Palesa S
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Jul 2021, 10:22 Good day, Palesa S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply05 Jul 2021, 10:22
Official
Good day, Palesa S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox