Down for a month, disgusting communication

At the early stages of being with Vox, life was good. My internet was exactly what I wanted and every time I had an issue, someone would be ready to assist.

I don’t understand how far they have regressed in this time and personally, they have dragged their name through the mud many times this past month.

On the 20th November 2017, I sent Vox an email describing that my internet ping was very high. A technician ran me through some steps in order to try remedy this to no avail, in fact now my internet wasn’t working at all.

The technician told me that the Telkom line in the area was shown as faulty and that they would be in contact with Telkom in order to fix this solution. This was the beginning of the living nightmare I have had trying to fix the line.

The line was described to me as being fixed and in working order, but I was out of my house and could not confirm this. I gave the representative a day I would be in my house and they told me they would contact me in order to confirm the line was fixed but they were going to close the fault ticket now.

The day comes and goes, I still have no internet and did not even receive a phone call at all.

02 December 2017, I write Vox another email describing that the problem still had not been fixed. “Worry not”, they said. “The fault has been logged and a technician will soon fix the fault.” The same process occured. Still no internet but a ticket was closed and the issue forgotten about.

Yesterday, 21 December 2017, I spoke to a Vox technician who told me a specialist had to arrive on my property in order to diagnose the issue. He assured me they would arrive within 72 hours. I thanked him, finally I was getting the help I needed.

This illusion was shattered this morning, as I received a phone call telling me the fault has been logged and Telkom was aware of the situation and would fix it. The technician arriving on my premises? A pipe dream sold to me by false prophets. “Unfortunately due to the festive season, we are unsure as to when Telkom will be in control of the situation.”

The same bitter story with a bitter conclusion fed to me with the least interaction possible.

Vox Telecoms has disgraced all the service traits that once made them great, and have fallen into a faceless company that doesn’t care about their customers.