Double debit order for only 7 days of service!

I thought that my bad experience with VOX was something of the past after struggling for 18 days to get connected but I discovered with shock today that a debit order for 2 months services was going off my account for the amount of R1398, instead of charging me a pro rata amount for 12 days ****il the end of the month). My line was only activated on the 19 November instead of the 1st November, due to Vox and Vumatel issues. Please explain the reason and logic for debiting me for 2 months when my wifi has only been working for the past 7 days? This is really not right or ethical and this must be reversed asap. Please also refer to my previous reviews regarding the installation mess that I had to deal with. My account nr is ***. I hope that this bad customer service and lack of detail and support will not continue for the remainder of the contract term. I have lost all hope and trust in this company.