TP
Tariq P

1 reviews | Active since May 2015

01 Mar 2025, 13:40

Double Debit *******

Putrid "service". Making dumb claims that my account isn't paid and that the debit order was rejected and I'm supposed to fix it or have my "service" cancelled.

What these *****s fail to understand is that a debit order has a specific date it's supposed to go off on. So when you cheat and try to debit me twice in the same month, it won't work.

Then I get a generic copy/paste SMS saying there was a "technical issue" but won't admit it was their fault entirely and has nothing to do with me.

Not only are these *********** buffoons blaming their customers for their dim-witted attempts at using an automated billing system, but they don't give two hoots when you actually log a ticket with them to have them rectify the issue.

"How does replying to an email work?", is what they're all asking each other as they sit with their thumbs up their ass.

Will be cancelling my service for sure. Good riddance

0
Replies (3)
Vox Telecom
Vox Telecom's reply01 Mar 2025, 14:11
Official
Good day, Tariq!
 Thank you for your post.
 Kindly note that the above has been noted and escalated to the Debtors department for investigation and resolution. 
 Feedback will be provided to you soon.
 Kind regards,
 Vox 
TP
Tariq P's update03 Mar 2025, 07:17
Reviewer Update
Meanwhile, my ticket that was logged last month is STILL not responded to, being ignored along with all the other tickets sent to this sad excuse for an ISP by your PAYING customers. Maybe everyone should just stop paying and when you come knocking, we show you same courtesy and completely ignore you because, you know, who even responds to people these days? Certainly not vox. Literally lost a customer because of this ********** DIS-service. Learn how to actually run a business
Vox Telecom
Vox Telecom's reply06 Mar 2025, 12:57
Official
 Good day,  Tariq 
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that the debtors has sent correspondence to you pertaining to your complaint. 

Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox