MG
Marco G
1 reviews | Active since Aug 2016
05 Sept 2024, 15:12
Double Billing and server not cancelled at month end
Vox accidentally cancelled my service 31 July one whole month early. Took them 5 days to get internet backup. Problem now is come end of August when it is suppose to be cancelled it is not and I got billed twice for August. Called Iris Tuberrey at Vox who is dealing with my query and she assured me it will be resolved does not return calls.
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Replies (2)
Vox Telecom's replyOfficial
05 Sept 2024, 15:42Good day, Marco G
Thank you for your post.
Please note that the details of your complaint has been sent to the cancellation team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the cancellation team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply05 Sept 2024, 15:42
Official
Good day, Marco G
Thank you for your post.
Please note that the details of your complaint has been sent to the cancellation team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the cancellation team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Sept 2024, 11:16Good day, Marco G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Sept 2024, 11:16
Official
Good day, Marco G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox