MM
Munashe M
1 reviews | Active since May 2024
03 May 2024, 07:31
Double Billing
I downgraded from the 100/100mbps to 25/25mbps package on 12 April 2024. To my surprise, VoX debited me R920 which is for the 100/100 mbps package yet I am only receiving speed of 25/25 mbps. VoX also double debited my account for the 100/100mbps and 25/25 mbps. I have tried to call them but they keep me on hold. I have sent emails which they are ignoring and they are ignoring me on whatsapp too.
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Replies (2)
Vox Telecom's replyOfficial
03 May 2024, 08:30Good day Munashe M
Thank you for your review
Please note that the details of your complaint has been sent to the Account team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review
Please note that the details of your complaint has been sent to the Account team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply03 May 2024, 08:30
Official
Good day Munashe M
Thank you for your review
Please note that the details of your complaint has been sent to the Account team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review
Please note that the details of your complaint has been sent to the Account team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 May 2024, 11:23Good day, Munashe M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply08 May 2024, 11:23
Official
Good day, Munashe M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox