Double Billed Numerous Months - Not being resolved !!

I've had a 50/50 Fibre line with VOX (Vuma) for over a year. A few months ago, I had some financial issues and had to cancel my services. Before the services was cancelled, I made a plan and continued with the services.

Last month, I got billed twice (one pathetic call centre personel, even told me it's pro-rate and monthly fees), after numerous calls, nothing has been done. My ticket now shows as complete but nothing is still not done about it .. and I'm again being billed for two services this month ..

Everytime I call, I'm being told this is being attended too .. this will be the 2nd month I'm being billed double !!!

PATHETIC !!!