Double billed, again - NO MORE VOX!

Vox Telecoms accounting department continues to make mistakes. Either that or their software is plagued. I have been struggling with billing issues, over billing and double billings since September 2018. I recently changed my subscription on VOX’s recommendation to pay less per month. Instead, I was charged for the old subscription, plus the new lower subscription, PLUS pro rata for the old subscription. The person doing the accounts should be fired.

I contacted them 2 weeks ago when I picked up the issue to prevent the debit order from going off incorrectly, I was ensured that it was a mistake and that it would be rectified.. I never raised my voice and asked them politely to fix it before the debit order date, giving them the benefit of the doubt despite being burned in the past. I thought about cancelling the debit order pre-emptively, and against my better judgement I did not do so. Now the responsibility shifts towards me to get the money back since I also cancelled my accounts with them.

A word of advise, just get another ISP, VOX is not worth it.