1 reviews | Active since May 2020
Don't waste your time or money
Service is a joke to VOX, I cancelled my contract on the system, verbally and I sent a follow up email for cancellation on 01/02/2024 therefore ending my contract 01/03/2023. I am changing ISP as I have lost faith in VOX with their service as well as with their price hikes. In December or Jan I had logged a line speed upgrade and a I followed up but there was no action (also part of why I am ending contract with VOX). Now after putting a cancellation on my account 01/02/2024 they have proceeded to process the upgrade request 22/02/2024 therefore making my contract active, I spoke to VOX yesterday and they said they would get back to me, on the system not it shows that the upgrade has been cancelled 26/02/2024 but the cancellation date is moved to 01/04/2024 - There are now two cancellation requests on my profile, I have called *** when I actually get through to someone it cuts off, the rest of the time it just rings repetitively, I have been trying throughout the day. My newly signed SOP is waiting for VOX to handover my line which was due 01/03/2024 but they are now playing games and delaying my contract to 01/04/2024 which is ridiculous as the new ISP is waiting and I gave VOX sufficient notice. If VOX actually reads this please get someone to contact me for tickets VOX***2 (The initial cancellation for 01/03/2024 & VOX***2 the repeated cancelation of the aforementioned ticket.
Thank you for the review.
We received your complaint via our company Social Media, Facebook platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company Social Media, Facebook platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Due to past experience with your firm. This issue will only be resolved on 01/03/2024 when we can see if the cancellation gets processed correctly.
As per the new ISP Vox is only releasing my line 07/03/2024, I will call for follow up tomorrow, as per the consultant the request to change this to 01/03/2024 can only be put through tomorrow 29/02/2024.
Thanks
Due to past experience with your firm. This issue will only be resolved on 01/03/2024 when we can see if the cancellation gets processed correctly.
As per the new ISP Vox is only releasing my line 07/03/2024, I will call for follow up tomorrow, as per the consultant the request to change this to 01/03/2024 can only be put through tomorrow 29/02/2024.
Thanks
Please can you get someone to call me. I have tried various departments and it just rings. 805*0000* also just rings.
You have sent me a bill for March yet the account has been cancelled 01/02/2024, the bill is based on the upgrade request which was cancelled as confirmed over the phone with the consultant. There was no bill when he checked 27/02/2024.
Please can you get someone to call me. I have tried various departments and it just rings. 805*0000* also just rings.
You have sent me a bill for March yet the account has been cancelled 01/02/2024, the bill is based on the upgrade request which was cancelled as confirmed over the phone with the consultant. There was no bill when he checked 27/02/2024.