SN
Sharad N
1 reviews | Active since Nov 2013
02 Sept 2024, 13:27
Don't waste your time going with Vox as you would be left with no connectivity!
Don't bother signing up with VOX - I requested a package from them and specifically told them that the complex has Vuma infrastructure. They didn't bother to view my request and sent Open Serve instead. After that, every time i called the sales team, they just hung up the call without any assistance. The Accounts Manager is not able to give any indication when they will be able to assist or give a date that they together with the Vuma team will come out to assist. Clearly there is no concept of Customer Service with this company as everyone is unable to give any proper update and would rather just ignore you as the customer. Don't waste your time going with Vox as you would be left with no connectivity!
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Replies (4)
Vox Telecom's replyOfficial
02 Sept 2024, 14:54Good day, Sharad N
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Sept 2024, 14:54
Official
Good day, Sharad N
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Sept 2024, 14:10Good day, Sharad
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Vox Telecom's reply05 Sept 2024, 14:10
Official
Good day, Sharad
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
SN
Sharad N's updateReviewer Update
05 Sept 2024, 14:19Vox, the Fibre line is Still Not Sorted and the Installation is Still Not Completed.
There is No ONT box at my unit.
Between all the calls I had to make to Vox and Vumatel, Iwas told by Vumatel that Vox raised the wrong order for me.
Even though I told Vox that there is no ONT box, your sales team still went and raised a new activation order. They need to cancel that and raise a New Installation order with Vumatel so that a new ONT box can be installed at my unit.
I am now going onto 3 weeks with no connectivity at my unit. Please urgently sort this out!
There is No ONT box at my unit.
Between all the calls I had to make to Vox and Vumatel, Iwas told by Vumatel that Vox raised the wrong order for me.
Even though I told Vox that there is no ONT box, your sales team still went and raised a new activation order. They need to cancel that and raise a New Installation order with Vumatel so that a new ONT box can be installed at my unit.
I am now going onto 3 weeks with no connectivity at my unit. Please urgently sort this out!
SN
Sharad N's update05 Sept 2024, 14:19
Reviewer Update
Vox, the Fibre line is Still Not Sorted and the Installation is Still Not Completed.
There is No ONT box at my unit.
Between all the calls I had to make to Vox and Vumatel, Iwas told by Vumatel that Vox raised the wrong order for me.
Even though I told Vox that there is no ONT box, your sales team still went and raised a new activation order. They need to cancel that and raise a New Installation order with Vumatel so that a new ONT box can be installed at my unit.
I am now going onto 3 weeks with no connectivity at my unit. Please urgently sort this out!
There is No ONT box at my unit.
Between all the calls I had to make to Vox and Vumatel, Iwas told by Vumatel that Vox raised the wrong order for me.
Even though I told Vox that there is no ONT box, your sales team still went and raised a new activation order. They need to cancel that and raise a New Installation order with Vumatel so that a new ONT box can be installed at my unit.
I am now going onto 3 weeks with no connectivity at my unit. Please urgently sort this out!
Vox Telecom's replyOfficial
17 Sept 2024, 13:17Good day, Sharad
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards,
Vox
Vox Telecom's reply17 Sept 2024, 13:17
Official
Good day, Sharad
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards,
Vox