Don't waste your money and time on Vox, poor/unsatisfactory services.

I have had nothing but issues with this ISP. I have been with them for 2 and a half years, dealing with the incompetence as it comes, mostly as my line would be working for long stretches of time and it would be a fight to migrate to a new line. Over this time I had to deal with slow and lengthy waiting times to get resolutions with any issues. My latest one being that I requested a cancellation for the 1st of June 2022, on the 13th of April 2022, it is now the 7th of June 2022 and they have yet to finalize my cancellation. I am now sitting with a bill for the month of June, and my new ISP cannot complete my line migration until Vox has completed their cancellation. The only responses I have gotten is that they have followed up and will keep emailing/contacting their cancellation team, nothing of result.

This is a rediculous occurance as Afrihost has been waiting for 2 weeks to complete my registration, they respond to all my mails and quries near immediately, and heave been nothing but patient and helpful. Vox on the other hand has given me useless feedback, no progress and nothing but stress. I wish I could get a refund for all the months I had issues, but alas that will never happen and I'll be lucky if they actually get this sorted this month.

In conclusion, I would highly suggest not going with Vox as even my cousin in Cape Town has had issues almost weekly from them since she moved into their new home and was charged for installation, even though she had her own router that was already setup and ready to connect before Vox activated the line, not to mention the constant network issues that were only affecting her household.

Don't waste your money nor time, I would suggest Afrihost if they are in your area.