Don’t value their customers!

Was told 3 days ago that my line was ready and that a technician would contact me to bring router and set up installation. Still have not heard a peep from them. I have spent hours in their call centre queue’s where you never get helped and just end up getting transferred over and over until you give up and put the phone down. I started work from home this week and have had no fiber because of Vox’s utterly poor service. It’s been a nightmare to deal with them and obviously they do not value their clients. For a service based company, it is disgusting. Seen lots of reviews saying the exact same thing, they need to seriously get their act together. I will be happy to take my business elsewhere if it isn’t rectified immediately.