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Robin M

1 reviews | Active since Feb 2014

17 Feb 2023, 18:36

Don't use Vox Telecom you gonna cry

Vox is the worst ISP I have ever had to come across. They have wasted over 300 minutes of mine trying to contact the contact centre because they always say they are going to call me once they have feedback but I find myself having to call them because they are mute. I don't have internet since Wednesday night at 20:00 and they surprisingly passed the buck to Evotel who sorted their end yesterday at 08:00 already. I then logged another ticket lastnight for an onsite technician to come out. IM STILL WAITING. SIES

0
Replies (3)
Vox Telecom
Vox Telecom's reply17 Feb 2023, 20:43
Official
 Good day, Reuben Manuel

Thank you for entrusting us with your service request.

Unfortunately, we have not been able to allocate this query to your Vox Account / order , with the information provided in the original correspondence.

Kindly provide us with your Vox Account /Vox order  number in order for us to investigate and assist accordingly.

 Thank you in advance
VoxEdit DeleteAdd your reply 
Vox Telecom
Vox Telecom's reply18 Feb 2023, 13:03
Official

Good day Robin,

Thank you for your response.

Your appointment has been scheduled for tomorrow, Sun, 19 Feb 2023, 09:00 - 09:30 Sun


I have asked our team to contact you to confirm

Kind regards,
Vox
Vox Telecom
Vox Telecom's reply24 Feb 2023, 13:24
Official
Good day, Robin,
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox