EK
Eben K
1 reviews | Active since Jun 2014
30 Apr 2022, 12:10
Don't use VOX Telecom
VOX Telecom, PLEASE PLEASE anyone thinking of getting a fiber service provider please don't consider or go for VOX Telecom. No but No client service a real struggle to get assistance from VOX.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
30 Apr 2022, 12:42Good day Eben K,
Thank you for the review.
We have escalated your complaint to the customer service team to investigate and assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for the review.
We have escalated your complaint to the customer service team to investigate and assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Vox Telecom's reply30 Apr 2022, 12:42
Official
Good day Eben K,
Thank you for the review.
We have escalated your complaint to the customer service team to investigate and assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for the review.
We have escalated your complaint to the customer service team to investigate and assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
EK
Eben K's updateReviewer Update
30 Apr 2022, 13:15Good day VOX,
Thanks for your reply, can you please be so kind and assist me, and tell me why one of your managers (Vinky Ntshabele) put a note on your system that VOX customers service and account department are not allowed to assist me?
Regards
Eben K
Thanks for your reply, can you please be so kind and assist me, and tell me why one of your managers (Vinky Ntshabele) put a note on your system that VOX customers service and account department are not allowed to assist me?
Regards
Eben K
EK
Eben K's update30 Apr 2022, 13:15
Reviewer Update
Good day VOX,
Thanks for your reply, can you please be so kind and assist me, and tell me why one of your managers (Vinky Ntshabele) put a note on your system that VOX customers service and account department are not allowed to assist me?
Regards
Eben K
Thanks for your reply, can you please be so kind and assist me, and tell me why one of your managers (Vinky Ntshabele) put a note on your system that VOX customers service and account department are not allowed to assist me?
Regards
Eben K
Vox Telecom's replyOfficial
30 Apr 2022, 13:30Good day, Eben K
We have escalated , however all accounts can only be activated once payment is allocated on the account .
As per above :
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
Regards
Vox
We have escalated , however all accounts can only be activated once payment is allocated on the account .
As per above :
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
Regards
Vox
Vox Telecom's reply30 Apr 2022, 13:30
Official
Good day, Eben K
We have escalated , however all accounts can only be activated once payment is allocated on the account .
As per above :
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
Regards
Vox
We have escalated , however all accounts can only be activated once payment is allocated on the account .
As per above :
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
Regards
Vox
Vox Telecom's replyOfficial
04 May 2022, 10:21Good day, Eben K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Our cancellation team has also made contact regards to your cancellation request and will remain in contact until resolution.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Our cancellation team has also made contact regards to your cancellation request and will remain in contact until resolution.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 May 2022, 10:21
Official
Good day, Eben K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Our cancellation team has also made contact regards to your cancellation request and will remain in contact until resolution.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Our cancellation team has also made contact regards to your cancellation request and will remain in contact until resolution.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox