RS
Robin S
1 reviews | Active since Dec 2023
28 Dec 2023, 14:53
Dont use Vox or Vumatel in the Edenvale region.
I have been having intermittent issues with my Wifi for the past 2x months.
There is no permanent solution. There seems to be a link of no connection after rainfall.
The issue got worse from 08 December where I would have 1x day of Wifi followed by 5x days of downtime connectivity continuously. I have ticket log numbers if you want them.
I need to call and spend an average of 20Min on the phone logging or following up on a ticket.
No consultant gets back to me on an update and ETA. I have to continuously call.
Please improve you services and communication.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 Dec 2023, 15:04Hi Robin,
Thank you for the review , we received confirmation from the support team that the link has been restored.
A private message was sent , with the email sent to you 28/Dec/2023 14:56:08
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for the review , we received confirmation from the support team that the link has been restored.
A private message was sent , with the email sent to you 28/Dec/2023 14:56:08
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply28 Dec 2023, 15:04
Official
Hi Robin,
Thank you for the review , we received confirmation from the support team that the link has been restored.
A private message was sent , with the email sent to you 28/Dec/2023 14:56:08
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for the review , we received confirmation from the support team that the link has been restored.
A private message was sent , with the email sent to you 28/Dec/2023 14:56:08
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
RS
Robin S's updateReviewer Update
28 Dec 2023, 15:30Noted, please resolve my invoice query. Why am i being billed a full month if i did not have stable connection for about 20x days?
RS
Robin S's update28 Dec 2023, 15:30
Reviewer Update
Noted, please resolve my invoice query. Why am i being billed a full month if i did not have stable connection for about 20x days?
Vox Telecom's replyOfficial
28 Dec 2023, 17:21Good day Robin
The above was escalated to the accounts team.
Regards
Vox
The above was escalated to the accounts team.
Regards
Vox
Vox Telecom's reply28 Dec 2023, 17:21
Official
Good day Robin
The above was escalated to the accounts team.
Regards
Vox
The above was escalated to the accounts team.
Regards
Vox