SA
Shaamila A

1 reviews | Active since Oct 2023

05 Oct 2023, 14:20

Don't use VOX!

I've had a bad experience with Vox. I was living with my Aunt when I started using Vox as my WiFi service provider. I moved out last year end of April month. My Aunt decided to take over, so I initially sent vox all her details for Change of ownership. They kept contacting me and I kept telling that that they should stop and change the ownership as I sent them all the required Documents. Mid-november, my Aunts WiFi was giving problems... She contacted them continuously. Vox admitted that the problem was on their side but they never solver it 2 weeks prior to her finally giving up and Cancelled with immediate effects. Moths went on and they still expecting payment from me even though she cancelled and I requested them to change the ownership to her. They passed me over to Vericred and now I'm being billed for something I never owned since April 2022. Vericred won't leave me alone! And I'm unemployed!

0
Replies (3)
SA
Shaamila A's update05 Oct 2023, 14:23
Reviewer Update
Sorry for my spelling errors in my review.
Vox Telecom
Vox Telecom's reply05 Oct 2023, 14:58
Official
Good day, Shaamila 

Thank you for your review. 

Kindly note that we have sent the details of your complaint to the Cancellations and Accounts team to investigate further. 

We will reach out to you shortly to assist further. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply19 Oct 2023, 08:21
Official
 Good day, Shaamila 
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox