SV
Shane V
1 reviews | Active since Mar 2025
11 Jun 2025, 05:21
DON'T USE VOX
This is the worst provider ever, it deserves a -5 rating. For the month of May I've haven't had internet for 14 days and this month so far 5 days in n row and they don't even reimburse you for the down time. All they do is call and ask if it is on and nobody does anything to resolve the problem. Please stay away from this provider. I've been battling with them from day 1 and still ongoing.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
11 Jun 2025, 07:27Good day, Shane
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
In this case as per Credit Memo as per ticket: VOX***0 credit was given for downtime.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
In this case as per Credit Memo as per ticket: VOX***0 credit was given for downtime.
Kind Regards,
Vox
Vox Telecom's reply11 Jun 2025, 07:27
Official
Good day, Shane
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
In this case as per Credit Memo as per ticket: VOX***0 credit was given for downtime.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
In this case as per Credit Memo as per ticket: VOX***0 credit was given for downtime.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Jun 2025, 15:02 Good day, Shane
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Vox Telecom's reply17 Jun 2025, 15:02
Official
Good day, Shane
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox