SS
Sibusiso S

1 reviews | Active since Jul 2022

03 Aug 2023, 20:42

Don't use vox

Clearly vox hasn't got a clue what customer service is all about, I've been without internet for three days now, technical help desk blames openserve, openserve blames vox. I wouldn't recommend vox to anyone.

0
Replies (3)
Vox Telecom
Vox Telecom's reply03 Aug 2023, 21:43
Official
Good day Sibusiso S

Thank you for your post. 

Kindly note that the details of your complaint has been sent to the Technical team for assistance. 

We will contact you directly to assist with the complaint. 

Kind Regards, 
Vox 

Vox Telecom
Vox Telecom's reply04 Aug 2023, 07:26
Official
Good day, Sibusiso S

Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox 
SS
Sibusiso S's update04 Aug 2023, 08:46
Reviewer Update
All thanks to Juan Addinall for quick refreshing my internet connection and I wonder what was so hard for other agents prior. 100 rates to Juan Addinall.