MH
Michael H
1 reviews | Active since Nov 2022
01 Mar 2024, 15:50
Dont sign up with VOX!!!
Our fiber does not go a month without going down for at least 1-3 days! Yet we are still charged full price, customer service is a joke!
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Replies (2)
Vox Telecom's replyOfficial
01 Mar 2024, 15:59Good day, Michael H
Thank you for the review.
Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review.
Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply01 Mar 2024, 15:59
Official
Good day, Michael H
Thank you for the review.
Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review.
Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
MH
Michael H's updateReviewer Update
01 Mar 2024, 16:16My complaint is not about my specific account, but rather the entire area. We are down AGAIN in Midrand Vorna Valley. This is the 4th day this week. When contacting your support, we only get told a generic response that "there's a fault and technicians are on-site".
The real question is why are faults so frequent? Why do they occur so often? We go down for days yet are billed the same each month, we are paying for a service we are not receiving, fix your faults properly and maybe you'll get some positive reviews.
The intent of this post is not to have the fault resolved as my efforts will have no impact, but rather to show other potential customers what level of service to expect...
The real question is why are faults so frequent? Why do they occur so often? We go down for days yet are billed the same each month, we are paying for a service we are not receiving, fix your faults properly and maybe you'll get some positive reviews.
The intent of this post is not to have the fault resolved as my efforts will have no impact, but rather to show other potential customers what level of service to expect...
MH
Michael H's update01 Mar 2024, 16:16
Reviewer Update
My complaint is not about my specific account, but rather the entire area. We are down AGAIN in Midrand Vorna Valley. This is the 4th day this week. When contacting your support, we only get told a generic response that "there's a fault and technicians are on-site".
The real question is why are faults so frequent? Why do they occur so often? We go down for days yet are billed the same each month, we are paying for a service we are not receiving, fix your faults properly and maybe you'll get some positive reviews.
The intent of this post is not to have the fault resolved as my efforts will have no impact, but rather to show other potential customers what level of service to expect...
The real question is why are faults so frequent? Why do they occur so often? We go down for days yet are billed the same each month, we are paying for a service we are not receiving, fix your faults properly and maybe you'll get some positive reviews.
The intent of this post is not to have the fault resolved as my efforts will have no impact, but rather to show other potential customers what level of service to expect...