DS
Delisha S
1 reviews | Active since Feb 2018
14 Jun 2021, 13:30
DON'T LET YOURSELF BE ****MED BY VOX!
I signed a month-to-month contract with Vox in October 2020. I have now asked for the contract to be terminated as I am moving to a new premises. I have now been told by Vox that in order to terminate, I must pay R554.00 (one month of billing for July 2021), and an early cancellation fee of R1238.55 is applicable! Even if I move the wifi to the new premises, I still have to pay the cancellation, as well as, the amount for the "new contract" I was going to move the wifi and keep them on as a service provider, but Vox has now lost a customer! This is absolute nonsense! You think people have money to waste in this pandemic?
Please do not use this service provider! They will **** you!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Jun 2021, 14:05Good day, Delisha S
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Cancellations team for assistance.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Cancellations team for assistance.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Jun 2021, 14:05
Official
Good day, Delisha S
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Cancellations team for assistance.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Cancellations team for assistance.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
DS
Delisha S's updateReviewer Update
15 Jun 2021, 08:55Good day Vox,
Your team member did contact me. All they did was reiterate what the first lady said about the termination fee. The people that have been calling me are very uneducated. They have been moments of silence on the call because they don't know how to answer simple questions. They are unable to assist with any solution.
So since you guys are so greedy to charge a termination fee, I will not be proceeding with the new contract. It's too bad that Vumatel is going to lose out on business because they deal with Vox!
Your team member did contact me. All they did was reiterate what the first lady said about the termination fee. The people that have been calling me are very uneducated. They have been moments of silence on the call because they don't know how to answer simple questions. They are unable to assist with any solution.
So since you guys are so greedy to charge a termination fee, I will not be proceeding with the new contract. It's too bad that Vumatel is going to lose out on business because they deal with Vox!
DS
Delisha S's update15 Jun 2021, 08:55
Reviewer Update
Good day Vox,
Your team member did contact me. All they did was reiterate what the first lady said about the termination fee. The people that have been calling me are very uneducated. They have been moments of silence on the call because they don't know how to answer simple questions. They are unable to assist with any solution.
So since you guys are so greedy to charge a termination fee, I will not be proceeding with the new contract. It's too bad that Vumatel is going to lose out on business because they deal with Vox!
Your team member did contact me. All they did was reiterate what the first lady said about the termination fee. The people that have been calling me are very uneducated. They have been moments of silence on the call because they don't know how to answer simple questions. They are unable to assist with any solution.
So since you guys are so greedy to charge a termination fee, I will not be proceeding with the new contract. It's too bad that Vumatel is going to lose out on business because they deal with Vox!