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stiaan P

1 reviews | Active since Oct 2023

02 Mar 2024, 18:20

Dont go with vox/vuma go with vodacom or somebody else

I dont understand whats going on.

200 min on the phone. 5 emails send still nothing.

More than 48 hours without wifi and nobody seems to give a Sh%£

They never care about their clients. Always stories. Calling every few hours and every customer service person just keeps telling us to unplug our router, like we did not try that more than a thousend times ALREADY.

Vert unhappy with them and always the same story. Was now on the phone with some for 30 min and once again could not tell me anything and keeps telling me someone will be with you and then hangs up.

Really bad. If you have electricity no wifi so whats the use of have wifi if there is always a problem with it and the owners of the **** company cant even find the problem. Wonder if vox/vuma will pay me back for all the days without wifi. Probably not because its more money in the bosses pocket at the end of the day.

Really bad. Wont recommended going with vuma/vox go with vodacom. My parents is with vodacom and never has problems Probably for the last 3 years. And we have problems multiple times a month.

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Replies (2)
Vox Telecom
Vox Telecom's reply02 Mar 2024, 18:48
Official
Good day Stiaan P,

We have received and acknowledge your complaint.

The details of your complaint has been escalated internally for investigation and urgent attendance.

We will contact you very soon to assist with the resolution and/or feedback of your complaint.

Kind Regards
Vox Team

Vox Telecom
Vox Telecom's reply06 Mar 2024, 13:13
Official
Good day, Stiaan P,
 
 Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox