SB
Suzette B

1 reviews | Active since Jan 2023

27 Jan 2023, 11:30

DONT GO NEAR VOX TELECOMM! YOU WILL REGRET IT BIG TIME! BE WARNED

This is the most pathetic service provider on the planet. AFter 6 emails reporting no connectivity, I give notice to terminate immediately and they cut my internet off for three days. No explanation. To get released i had to visit their offices in Rutherford park, sent from pillar to post, i finally got attention when i grabbed some unsuspecting executive walking down the stair. Now i get a month's invoice a month later with an interest charge for not paying and invoice i never received! A crock of bull!!! I moved to COOL IDEAS for excellent service and frictionless connectivity at R400 CHEAPER per month for the pleasure

0
Replies (4)
Vox Telecom
Vox Telecom's reply27 Jan 2023, 13:11
Official
 Good day , Suzette B

 Thank you for your post. 
 
Kindly note that the details of your complaint has been sent to the Accounts team for assistance. 

We will contact you directly to assist with the complaint. 

Kind Regards, 
Vox
SB
Suzette B's update27 Jan 2023, 15:51
Reviewer Update
Thank you for the AUTOMATED REPLY with NO DEPARTMENT NAME ENTERERED
just confirming for everyone how poor your attention to detail is and thanks for being an example of automation gone very wrong.
Vox Telecom
Vox Telecom's reply02 Feb 2023, 09:58
Official
Good day,Suzette B
 
 Thank you for your patience whilst this matter was being investigated. 

 Kindly note that the Debtors Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox
SB
Suzette B's update02 Feb 2023, 15:44
Reviewer Update
ONCE AGAIN, AN AUTOMATED COPY AND PASTE ... how do you propose i contact
************ or email ********
???????

Good day,Suzette B

Thank you for your patience whilst this matter was being investigated.

Kindly note that the Debtors Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.

Should you require any further assistance, please do not hesitate to contact us on ********** or email ***********

Kind Regards,
Vox
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