Don't get your fibre from Vox

I wanted to give this review a zero but 1 star is the minimum allowed. SADV installed my fibre line on 14 Jan and still ONE MONTH LATER on 13 Feb vox has not yet connected me, yet they told me today they're billing me from the day SADV handed over to them. I have a vox router here that sits receiving no signal from SADV fibre. Thank goodness I kept my ADSL line otherwise I and my four students would be without internet for a FULL MONTH! Two days ago they sent a tech person out who sat for 4 hours from 1pm to 5pm and connected my router (normally it takes 5 minutes to enter username & password into a router to activate it) and then as soon as he left it no longer worked. And they have not yet sent me any notification that they'll send another tech person out. The company is hopeless.