Item: Vox Telecom
Rating: 1
Author: wynand H

Vox Telecom's replyOfficial

23 Sept 2023, 08:12

Good day,wynand H

Thank you for your review.

Kindly note that the details of this query has been sent to the cancellation team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply23 Sept 2023, 08:12

Official

Good day,wynand H

Thank you for your review.

Kindly note that the details of this query has been sent to the cancellation team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

wH

wynand H's updateReviewer Update

23 Sept 2023, 08:38

I see your reply but once again its going to be empty promises

wH

wynand H's update23 Sept 2023, 08:38

Reviewer Update

I see your reply but once again its going to be empty promises

wH

wynand H's updateReviewer Update

25 Sept 2023, 14:44

There it is people once again an empty promise from Vox , they said my line would be released in 72 hours , well 72 hours has come and gone and still my line is not released , as you can also see on their own reply on the 23 rd on my review they still has done nothing .
I even called them and asked to speak to one of the managers and they said he is busy on a call and will call me back, quest what the manager never called back. This company has no pride in themself and has no values . Please dont make use of their service you will regret it every day.

wH

wynand H's update25 Sept 2023, 14:44

Reviewer Update

There it is people once again an empty promise from Vox , they said my line would be released in 72 hours , well 72 hours has come and gone and still my line is not released , as you can also see on their own reply on the 23 rd on my review they still has done nothing .
I even called them and asked to speak to one of the managers and they said he is busy on a call and will call me back, quest what the manager never called back. This company has no pride in themself and has no values . Please dont make use of their service you will regret it every day.

Vox Telecom's replyOfficial

25 Sept 2023, 14:56

Good day Wynand V,

We have received and acknowledge your complaint.

The details of your complaint has been escalated internally for investigation and urgent attendance.

We will contact you very soon to assist with the resolution and/or feedback of your complaint.

We will contact you shortly to assist with the resolution of your complaint.

Kind Regards
Vox Team

Vox Telecom's reply25 Sept 2023, 14:56

Official

Good day Wynand V,

We have received and acknowledge your complaint.

The details of your complaint has been escalated internally for investigation and urgent attendance.

We will contact you very soon to assist with the resolution and/or feedback of your complaint.

We will contact you shortly to assist with the resolution of your complaint.

Kind Regards
Vox Team

Vox Telecom's replyOfficial

27 Sept 2023, 10:26

Good day, Wynand V,

Thank you for your patience while this matter was being investigated.

We have received the request to cancel the services and the cancellation request has been actioned accordingly.
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply27 Sept 2023, 10:26

Official

Good day, Wynand V,

Thank you for your patience while this matter was being investigated.

We have received the request to cancel the services and the cancellation request has been actioned accordingly.
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Dont get vox