JK
JC K
1 reviews | Active since Apr 2023
06 Jun 2023, 07:50
Don't expect too much from Vox Telecom!
Really sad that the customer service at this organization is this bad. Packets and internet are great, but no one reply to their mails, (even cc'd all the mails on their website) and no one wants to help you. Still waiting for a reply from Kashifa, even though I've been following up on my own reply since the 22nd of May. Wish I could recommend them, but really the worst service I've ever received from a company - and they won't admit if they made a mistake, it's always the customer's mistake. Thanks Vox! Award for worst customer service and experience ever.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
06 Jun 2023, 09:17Good day, JC K
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2023, 09:17
Official
Good day, JC K
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
JK
JC K's updateReviewer Update
06 Jun 2023, 09:21LOL. OKAY, if you say so!
JK
JC K's update06 Jun 2023, 09:21
Reviewer Update
LOL. OKAY, if you say so!
JK
JC K's updateReviewer Update
07 Jun 2023, 08:20Great feedback from Vox:
Your account is overdue. Attached, please find notice to suspend your services.
To enjoy uninterrupted connectivity, please visit the Vox Customer Portal to make an immediate payment.
AWAITING their feedback on the incorrect invoice they've sent to me, so they decided to just suspend my service rather than fixing their problem. Thanks VOX!
Your account is overdue. Attached, please find notice to suspend your services.
To enjoy uninterrupted connectivity, please visit the Vox Customer Portal to make an immediate payment.
AWAITING their feedback on the incorrect invoice they've sent to me, so they decided to just suspend my service rather than fixing their problem. Thanks VOX!
JK
JC K's update07 Jun 2023, 08:20
Reviewer Update
Great feedback from Vox:
Your account is overdue. Attached, please find notice to suspend your services.
To enjoy uninterrupted connectivity, please visit the Vox Customer Portal to make an immediate payment.
AWAITING their feedback on the incorrect invoice they've sent to me, so they decided to just suspend my service rather than fixing their problem. Thanks VOX!
Your account is overdue. Attached, please find notice to suspend your services.
To enjoy uninterrupted connectivity, please visit the Vox Customer Portal to make an immediate payment.
AWAITING their feedback on the incorrect invoice they've sent to me, so they decided to just suspend my service rather than fixing their problem. Thanks VOX!
Vox Telecom's replyOfficial
12 Jun 2023, 14:07Good day, JC K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply12 Jun 2023, 14:07
Official
Good day, JC K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
JK
JC K's updateReviewer Update
13 Jun 2023, 09:49Finance team made contact, and never rep**** to my mail ever since. Now suddenly your refer a friend is clearly not working. :)
Just suspend my service, I'd rather go back to Vodacom where I get service within hours.
Just suspend my service, I'd rather go back to Vodacom where I get service within hours.
JK
JC K's update13 Jun 2023, 09:49
Reviewer Update
Finance team made contact, and never rep**** to my mail ever since. Now suddenly your refer a friend is clearly not working. :)
Just suspend my service, I'd rather go back to Vodacom where I get service within hours.
Just suspend my service, I'd rather go back to Vodacom where I get service within hours.