Don't disappoint yourself wit Vox fibre lines

I struggle with my fibre line. Buffer to bo connection for more than a week now. After a few emails and complaints a Jacques called twice to help. After the 2bd complaint he said he will phone back after testing never received a phine call back. It's not the 1st time we struggling with Vox service. After email has been sent a reply came back every time. Tickets closed please rate our service. But nothing has been done. Would not recommend to any one. I'm going cancel both my lines.