1 reviews | Active since May 2018
DONT CHOOSE VOX!!!!
Never in my life have I app**** for ADSL or FIBRE, and I chose Vox for the name and the brand. What a massive mistake.
Firstly, it took 3 weeks before I got contacted for the Fibre installation, and after all that time I find out that I do not qualify for the free installation of the May special, because my application went through at 16:59 on the last day of April! NOBODY informed me that I could benefit from this by waiting one day.
I was told that I would have to cancel my order and reapply for fibre in order to qualify. I tried this, and still had issues because my previous order was not cancelled on Vox’s system.
The manager of the department could not help either. What kind of customer care and service is that?! I asked for the previous agent to phone me back regarding the cancellation and never got the call.
The happy ending: I app**** with CELL C fibre to the home. Approved within one day. Fibre installation scheduled within one day. Router delivered within 2 days. Fibre to be installed on weekend.
Don’t go to Vox. They are pathetic
Good day Niel.
Thank you for bringing this matter to our attention.
Kindly note that we will be investigating into this matter for you and provide you with feedback,
Kind Regards
Vox Telecom
Good day Niel.
Thank you for bringing this matter to our attention.
Kindly note that we will be investigating into this matter for you and provide you with feedback,
Kind Regards
Vox Telecom
Good morning Mr Tomlinson,
We are deeply saddened to have lost you as an customer. We hereby confirm the receipt of your cancellation and can confirm that it is busy being processed.
Kind Regards,
Vox Telecom
Good morning Mr Tomlinson,
We are deeply saddened to have lost you as an customer. We hereby confirm the receipt of your cancellation and can confirm that it is busy being processed.
Kind Regards,
Vox Telecom