PD
Pieter D
1 reviews | Active since Nov 2018
03 Dec 2023, 22:16
Done
Stay away from this company if you don't want to struggle. NO Customer service. The think the customers is a joke worst service ever. On my contract i signed i said my debit order must go of the 1st of every month. Then the tell me it will go of the 2nd. And if you loose your temper they drop the phone. I'm over this. O best part is you pay your account according what the invoice stated and the you get a email saying that you are behind after you paid them **** that i'm done. Will rather get fibre with afrihost
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Replies (2)
Vox Telecom's replyOfficial
04 Dec 2023, 08:15Good day Pieter D,
Please be aware that your debit order was initiated on the 1st of the month but was returned, incurring a rejection fee, which was subsequently invoiced on the 3rd. Although we received your manual payment on the 2nd for your monthly payment, the debit order rejection fee still stands.
The information provided has been escalated to the debtors team, and an agent will contact you soon to provide advice and further assistance.
Kind regards,
Vox
Please be aware that your debit order was initiated on the 1st of the month but was returned, incurring a rejection fee, which was subsequently invoiced on the 3rd. Although we received your manual payment on the 2nd for your monthly payment, the debit order rejection fee still stands.
The information provided has been escalated to the debtors team, and an agent will contact you soon to provide advice and further assistance.
Kind regards,
Vox
Vox Telecom's reply04 Dec 2023, 08:15
Official
Good day Pieter D,
Please be aware that your debit order was initiated on the 1st of the month but was returned, incurring a rejection fee, which was subsequently invoiced on the 3rd. Although we received your manual payment on the 2nd for your monthly payment, the debit order rejection fee still stands.
The information provided has been escalated to the debtors team, and an agent will contact you soon to provide advice and further assistance.
Kind regards,
Vox
Please be aware that your debit order was initiated on the 1st of the month but was returned, incurring a rejection fee, which was subsequently invoiced on the 3rd. Although we received your manual payment on the 2nd for your monthly payment, the debit order rejection fee still stands.
The information provided has been escalated to the debtors team, and an agent will contact you soon to provide advice and further assistance.
Kind regards,
Vox
Vox Telecom's replyOfficial
04 Dec 2023, 14:58 Good day, Pieter D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised on billing , We have also noted that you will be making future payments on the Vox portal.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised on billing , We have also noted that you will be making future payments on the Vox portal.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply04 Dec 2023, 14:58
Official
Good day, Pieter D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised on billing , We have also noted that you will be making future payments on the Vox portal.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised on billing , We have also noted that you will be making future payments on the Vox portal.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox