1 reviews | Active since Apr 2014
Done
Very bad treatment to their loyal customers, bad customer service. You call, you will be no. 90 in the queue, you email you will get a reference number and a response saying they will respond to your email but I bet you will not get any email from them. They will claim they sent you a cancellation notice which in my instance I did not receive and when I try to remedy the situation a rude customer support tells you he will ask the Account Manager and the same Account Manager still doesn't call you back. I feel for those that have just joined VOX. You can go for a days without connection due to technical/Infrastructure errors or glitches and you will pay full amount come month-end, they have no mercy to say that our Technicians took long to fix the connections.
Thank you for your post.
Please note that the details of your complaint has been sent to the debtors team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the debtors team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox