Does not respond

After i have experienced data loss, poor data connection and substantial connection drop issues since i upgraded from a 10mb line to a 40mb line- i have send +- 200 emails over the past months to bring the problem to their attention, no solution. I have proof of the bad connection speeds, instances where vox consultant confirmed that the fact that i am a technical guy, had valid points which would not be picked up by the ordinary client. I have cancelled my contract and they promised that my line will be released by the 31st of January 2018 midnight. It is the 2nd of February 2018 and the line is still on hold by them preventing a new service provider to take over the line. Zelma Jooste from accounts ignores my emails - i have been transferred six times in a period of 20min on phone where vox personnel was unable to help me. Worst servive i came across. Zelma jooste had the argument that data has been used on my account therefore there is no problem, regardless of fact that I have experienced between 6mb and 9 mb for several months after upgrade to 40mb line and PAID for a 40mb line.