Does not hold to a promise of providing feedback

Item: Vox Telecom
Rating: 2
Author: FJ P

A week ago a wrote a review and received a call from an agent.

He stated that he is not 100% sure about my query and will ask management as well as the technical team and then get back to me. I did advise him should there be any confusion about my query he can tell the relevant agent/managers to contact me and I will explain to them as well. He promised feedback by close of business that day and till now I have not received any feedback.

In the interim I have also started experiencing connection speeds drops at random times.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

21 Mar 2023, 19:04

Good day FJ

Thank you for your enquiry.

Kindly note that we have escalated your enquiry added the above to your escalation

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.

Kind Regards,

Vox

Vox Telecom's reply21 Mar 2023, 19:04

Official

Good day FJ

Thank you for your enquiry.

Kindly note that we have escalated your enquiry added the above to your escalation

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.

Kind Regards,

Vox

Vox Telecom's replyOfficial

23 Mar 2023, 13:36

Good day, FJ Pretorius

Thank you for your query.
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has assisted you pertaining to your query and the outcome thereof.

Regards
Vox

Vox Telecom's reply23 Mar 2023, 13:36

Official