Do You Really Have A Zero Client Retention Policy?

Just got of three calls with Vox. One great. Understanding, logical, professional. The other two, never mind being at polar ends, were very poor. No solutioning mindset. And this from the sales team. Now, I am reaching out to Vox via this channel to see if I can get an answer. (1) We are moving. (2) I do not want to cancel my contract - I want it to move with me. (3) I understand that the access provider is to a fixed address and cannot move. That may need to be cancelled. I do not intend changing the access provider as well. I have been told that this is not possible and that the contract must be cancelled. I have yet to experience a company that has a confident zero client retention policy. There is zero solutioning. Just no. I am asking someone at Vox to help me understand. I have experienced individuals in your company who do not hold back to provide a solution. I cannot accept that it is your policy to actively cannibalise yourself.

Without holding my breath - I look forward to hearing from you.