DW
Dylan W
1 reviews | Active since Jun 2018
21 Aug 2025, 06:41
Do not waste your time and use Vox.
Do not use Vox Telecoms. They are false advertisers, their customers service is **** and the one day you can cancel they try and get you on a technicality, charge you for a wrongful returned router?
I’ve been with Vox over 6-years, they never issued me a router as I’d always had my own. Now they send me an invoice of R2000.00 for a router I returned after i’ve cancelled my account with them?
Besides this, i have plenty email threads with complaints to Vox, stating 6% increases when they increase 11%, paying for 100mb lines only getting 20-30mb at most. A lot of connection losses, etc.
Do not waste your time and use Vox.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
21 Aug 2025, 07:37Good day, Dylan W
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply21 Aug 2025, 07:37
Official
Good day, Dylan W
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 Aug 2025, 07:56Good day, Dylan W
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply26 Aug 2025, 07:56
Official
Good day, Dylan W
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox