MG
Michelle G
1 reviews | Active since Aug 2017
22 Aug 2023, 08:20
Do not use VOX! Their customer service is the worst!
Absolutely terrible experience with VOX that I would not recommend. Their processes are extremely long and tedious and their communication is pathetic. I have an enquiry that has been open for almost a month and the agent is not responding to me but they have charged me. Do not use VOX!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
22 Aug 2023, 09:00Good day, Michelle G
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply22 Aug 2023, 09:00
Official
Good day, Michelle G
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Aug 2023, 10:12Good day, Michelle G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply28 Aug 2023, 10:12
Official
Good day, Michelle G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MG
Michelle G's updateReviewer Update
28 Aug 2023, 11:00Unsurprisingly, you have been notified incorrectly. The enquiry is still open and I am still awaiting feedback from Vox for over 3 days now. As I said, customer service from Vox is extremely poor!
MG
Michelle G's update28 Aug 2023, 11:00
Reviewer Update
Unsurprisingly, you have been notified incorrectly. The enquiry is still open and I am still awaiting feedback from Vox for over 3 days now. As I said, customer service from Vox is extremely poor!