MK
Mosa K

1 reviews | Active since Sept 2021

12 Aug 2022, 11:33

DO NOT USE VOX TELECOMS WORST CUSTOMER SERVICE

Vox Telecom has THEE WORST call center ever. I have never been so shocked and disrespected in my entire life. All I could do was laugh and eventually when you ask to talk to a supervisor the line cuts. They are nonchalant, pompous and couldn’t care less about the customer. They try find a fault instead of help work progressively through an issue like them simply not debiting my account as I asked! Aloysia Kanyie even told me to run to her supervisor and the girl the following day was intensely worse when I shared that I had called waiting for a TL and the agent got rude at that. The supervisor Vinky Ntshabele is never available to answer calls or assist customers I never ever get her when I call her. This is the worst place ever

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Replies (2)
Vox Telecom
Vox Telecom's reply12 Aug 2022, 12:26
Official
 Good day, Mosa K
 
 Thank you for your review. 
 
 Kindly note that the details of your complaint has been sent to the customer service department for a further investigation.
 
 We do apologize for said experience.

To confirm, your debit order has been activated for the 26th going forward and we will be in contact with you as soon as possible to address the concerns you have raised. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply19 Aug 2022, 10:23
Official
Good day, Mosa K
 
Thank you for your patience whilst this matter was being investigated. 

We received feedback that the debtors team made contact pertaining to your complaint and the outcome thereof. 

Should you require any further assistance, please do not hesitate to contact us on 087 *** or email *** 

Kind Regards, 
Vox