DN
Daistri N
1 reviews | Active since Aug 2018
24 Apr 2024, 14:13
DO NOT USE VOX TELECOM. YOU WILL REGERET IT FOR EVER. CHECK THE COMMENTS ON HERE. SAME RESPONSE FOR EVERY COMPLAINT
I have been contacting vox via their WhatsApp line regarding the internet speed. I should have a free upgrade for 6 months according to their website when i signed up. The speed is at 2mbps. Should be 20mbps. They never apologize for the inconvenience, their customer care is more like CUSTOMER DONT CARE ATTITUDE. Absolutely rude . The worse company to get fibre through. They promise 72 hours response time to resolve issues but it been 336 hours (2 weeks) not resolved or respond. I have contacted them again and received the same attitude and service. This company is like dealing with a government depart like home affairs. AFRIHOST WAS THE BEST.LEARN FROM THEM
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Replies (3)
Vox Telecom's replyOfficial
24 Apr 2024, 14:43 Good day, Daistri N
Thank you for your review.
As per Ref VOX***4 , the link tested stable at the time 16/Apr/2024 01:27:32 - feedback was also given 16/Apr/2024 01:27:49
Thank you for your review.
As per Ref VOX***4 , the link tested stable at the time 16/Apr/2024 01:27:32 - feedback was also given 16/Apr/2024 01:27:49
We have sent a private message wiht more information
Please note that the details of your complaint has been sent to the technical team to investigate the matter and assist with the resolution.
We have logged a new ticket on your behalf Ref VOX***9
Kind Regards,
Vox
Vox Telecom's reply24 Apr 2024, 14:43
Official
Good day, Daistri N
Thank you for your review.
As per Ref VOX***4 , the link tested stable at the time 16/Apr/2024 01:27:32 - feedback was also given 16/Apr/2024 01:27:49
Thank you for your review.
As per Ref VOX***4 , the link tested stable at the time 16/Apr/2024 01:27:32 - feedback was also given 16/Apr/2024 01:27:49
We have sent a private message wiht more information
Please note that the details of your complaint has been sent to the technical team to investigate the matter and assist with the resolution.
We have logged a new ticket on your behalf Ref VOX***9
Kind Regards,
Vox
DN
Daistri N's updateReviewer Update
24 Apr 2024, 15:09Dear Vox,
Had you taken the time to read my message properly , you would have acknowledged the contents of the message. And rep**** appropriately. The issue is the internet speed free upgrade at double speed as per your website. Furthermore, someone from technical contacted me and he was not even aware that you have this offer. Or so he made it seem, because shortly into the conversation he was fully aware of the special and needed to take this up with the accounts department because they were not able to change the speeds as they could not find it on the system. Once again I must make it known to the public that not a single person at vox apologized. PLEASE DO NOT SEND ME PRIVATE MESSAGES. THE PUBLIC NEEDS TO SEE HOW VOX WORKS. TRANSPARENCY. TRANSPARENCY. TRANSPARENCY.
Had you taken the time to read my message properly , you would have acknowledged the contents of the message. And rep**** appropriately. The issue is the internet speed free upgrade at double speed as per your website. Furthermore, someone from technical contacted me and he was not even aware that you have this offer. Or so he made it seem, because shortly into the conversation he was fully aware of the special and needed to take this up with the accounts department because they were not able to change the speeds as they could not find it on the system. Once again I must make it known to the public that not a single person at vox apologized. PLEASE DO NOT SEND ME PRIVATE MESSAGES. THE PUBLIC NEEDS TO SEE HOW VOX WORKS. TRANSPARENCY. TRANSPARENCY. TRANSPARENCY.
DN
Daistri N's update24 Apr 2024, 15:09
Reviewer Update
Dear Vox,
Had you taken the time to read my message properly , you would have acknowledged the contents of the message. And rep**** appropriately. The issue is the internet speed free upgrade at double speed as per your website. Furthermore, someone from technical contacted me and he was not even aware that you have this offer. Or so he made it seem, because shortly into the conversation he was fully aware of the special and needed to take this up with the accounts department because they were not able to change the speeds as they could not find it on the system. Once again I must make it known to the public that not a single person at vox apologized. PLEASE DO NOT SEND ME PRIVATE MESSAGES. THE PUBLIC NEEDS TO SEE HOW VOX WORKS. TRANSPARENCY. TRANSPARENCY. TRANSPARENCY.
Had you taken the time to read my message properly , you would have acknowledged the contents of the message. And rep**** appropriately. The issue is the internet speed free upgrade at double speed as per your website. Furthermore, someone from technical contacted me and he was not even aware that you have this offer. Or so he made it seem, because shortly into the conversation he was fully aware of the special and needed to take this up with the accounts department because they were not able to change the speeds as they could not find it on the system. Once again I must make it known to the public that not a single person at vox apologized. PLEASE DO NOT SEND ME PRIVATE MESSAGES. THE PUBLIC NEEDS TO SEE HOW VOX WORKS. TRANSPARENCY. TRANSPARENCY. TRANSPARENCY.
Vox Telecom's replyOfficial
09 May 2024, 11:08Good day, Daistri
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 May 2024, 11:08
Official
Good day, Daistri
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox