DO NOT USE VOX TELECOM - THEY COULDN'T CARE LESS

We have been without internet for over 5 weeks now. Internet needed to get work done amongst other things. We understand that these things happen so endured the 20 minute wait on the phone to get in touch with somebody from said company. They have not been helpful once. We get transferred from department to department with no resolutions (a couple promises to call us back which never happened) - Only to find that our ticket has been cancelled and we need to start the process all over again - 5 weeks this back and forth has been going on and still we sit without internet. It's been so disgusting and we really need internet that we decided to cancel in plans to try start a new relationship with Afrihost. You'd think VOX would try to call us at this point? Nope. This proves the lack of care from the top down. We have been loyal customers who never missed a payment - you'd think they would try and hold on to us? Do these people get paid to transfer calls? And who's in charge - try doing your job. At this point it is ****************. Either give us a refund or give us internet until we can make a plan with a proper company.