RO
Rochelle O
1 reviews | Active since Jan 2019
07 Dec 2022, 12:48
DO NOT USE VOX
Worst client service. I have been waiting weeks to get feedback in regards with cancellation fee. Bliquees (Vox employee) assisting me could not provide me with a full cost implication regarding the cancellation fee. I have also emailed the support team a numerous number of times without receiving any response.
Please do not use VOX they definitely have the worst client service I have ever experienced even if they were the only service provider for fiber product, I would rather sit without internet then dealing with their useless client service team
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 Dec 2022, 14:20Good day , Rochelle O
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Regards
Vox
Vox Telecom's reply07 Dec 2022, 14:20
Official
Good day , Rochelle O
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Regards
Vox
RO
Rochelle O's updateReviewer Update
07 Dec 2022, 14:48I did read your subscriber agreement and I have noted the condition. Please note that I am requesting the full cost implication of your condition which could not be given to me as of yet.
RO
Rochelle O's update07 Dec 2022, 14:48
Reviewer Update
I did read your subscriber agreement and I have noted the condition. Please note that I am requesting the full cost implication of your condition which could not be given to me as of yet.
Vox Telecom's replyOfficial
13 Dec 2022, 15:51Good day, Rochelle O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply13 Dec 2022, 15:51
Official
Good day, Rochelle O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox